Though usually, people think of it as a bad thing, conflict can be a positive occurrence within an organization to bring about change. Two types of conflict are dysfunctional (contrary strife) and functional strife (real conflict).
Types of Conflict
When most people hear the word conflict, they think of the term in a contrary manner. Surprisingly, the battle can be decisive within an organization. Conflict can bring about change, improve situations and offer new solutions. Two types of conflict that can occur within a company are functional and dysfunctional. Functional conflict is healthy, constructive disagreement between groups or individuals, while the dysfunctional strife is unhealthy disagreement that occurs between groups or individuals.
Susie Steel is a vice president in a real estate development firm called Hearts Development. She has spent enormous amounts of energy cultivating a relationship with a local town regarding an available plot of land. Susie would like to purchase the property to build townhomes for sale. She has developed an excellent relationship with the town politicians and community members.
An issue has developed over the planned usage of the land, though. The town will sell the property to Susie’s company but feels that townhomes would be bad for the overall community. They’re concerned with the additional cost and burden of kids that the townhomes would bring into the city. Susie understands the community’s concern and wants a win-win situation to occur. She feels that this issue will be a functional conflict because the disagreement will bring a positive result to both parties. Positive effects of useful battle include:
- Awareness of both sides of issues
- Improvement of working conditions due to accomplishing solutions together
- Solving problems together to improve overall morale
- Making innovations and developments within an organization
In Susie’s case, constructive criticism and discussion resulted in a compromise and a solution between the parties. Susie understood the town’s concern but needed to find something to build that would bring revenue for the company. Through their joint meetings, the end solution was for Hearts Development to build a retirement community, which would only have citizens 55 and over living in the town. This would eliminate the issue of having more young people come into town and burden the school system.
Sometimes, conflict can be a very negative experience for companies. Susie’s colleague, John Dirt, is also a vice president of development at Hearts. He also has a significant conflict regarding a construction project. He is looking to build a nuclear power plant in an East Coast town. The town is vehemently against having a power plant, and the discussions have been heated in conflict. This is a win-lose situation or a dysfunctional conflict. Most dysfunctional conflicts are unhealthy and stem from emotional or behavioral origins.
The town is very emotional over the fact that a possible nuclear power plant could be built in their neighborhood. They are extremely concerned with the danger and health issues. John Dirt has had to use threats, personal attacks, and deception to get his power plant plans passed by the town. Negative results of dysfunctional conflict include:
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